Terms of service
TERMS OF SERVICE
Last updated: September 14, 2026
OVERVIEW
This website is operated by Mercy's Crafts. Throughout the site, the terms "we", "us", "our", and "Mercy's Crafts" refer to Mercy's Crafts.
Mercy's Crafts operates this online store and website, including all related information, content, features, products, services, and tools available through the store.
By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein.
Please read these Terms carefully before using our website or placing an order.
1. GENERAL CONDITIONS
By using this website, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the website with the permission and supervision of a parent or legal guardian.
You agree not to use our website or products for any unlawful or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases involving suspected fraud, unauthorized activity, abuse, or violation of these Terms.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, sizes, and other information displayed on our website are accurate.
However, the appearance of products may vary slightly from images displayed on your device due to differences in screens, lighting, materials, manufacturing processes, and other factors.
Many of our products are handmade, personalized, customized, or made to order. Because of the nature of handmade and customized products, minor variations may occur and do not necessarily constitute a defect.
3. PERSONALIZED AND CUSTOM ORDERS
Customers are responsible for reviewing all information submitted for personalized or customized products before completing their purchase.
This includes, but is not limited to:
• Names
• Dates
• Spelling
• Colors
• Sizes
• Designs
• Text
• Images
• Other customization instructions
Mercy's Crafts is not responsible for errors resulting from incorrect information submitted by the customer.
Because personalized and custom products are created specifically for each customer, orders generally cannot be canceled, modified, returned, or exchanged due to a change of mind once production or customization has begun, except where required by applicable law or when the product is damaged, defective, or incorrectly produced by Mercy's Crafts.
4. ORDERS AND ACCEPTANCE
Placing an order through our website does not guarantee that the order will be accepted.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
• Product availability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Incorrect customer information
• Other circumstances that may require cancellation
If we cancel an order after payment has been processed, we will refund the amount paid for the canceled portion of the order.
5. PRICES AND PAYMENTS
All prices displayed on our website are subject to change without notice.
Prices may not include applicable taxes, shipping charges, or other fees unless specifically stated.
We reserve the right to correct pricing, description, availability, or other errors on our website.
Payment must be successfully processed before an order is considered ready for production or fulfillment.
Payments are processed through third-party payment providers and are subject to their applicable terms and policies.
6. SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Customers are responsible for providing accurate and complete shipping information when placing an order.
Mercy's Crafts is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses provided by customers, or other circumstances beyond our reasonable control.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
7. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund & Return Policy.
Because many Mercy's Crafts products are personalized or made to order, certain products may not be eligible for return, refund, or exchange due to a change of mind or personal preference.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
8. INTELLECTUAL PROPERTY
All content available on this website, including but not limited to:
• Logos
• Brand names
• Product photographs
• Product designs
• Graphics
• Text
• Images
• Videos
• Website content
is owned by or licensed to Mercy's Crafts unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, or use our intellectual property without prior written permission.
9. CUSTOMER CONTENT
If you voluntarily submit photographs, reviews, comments, testimonials, designs, or other content to Mercy's Crafts, you represent that you have the right to provide that content and that it does not violate the rights of another person.
By submitting content, you grant Mercy's Crafts permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, where permitted by applicable law.
We reserve the right to remove content that we believe violates these Terms or is unlawful, offensive, misleading, or otherwise inappropriate.
10. THIRD-PARTY SERVICES
Our store may use third-party services, applications, payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.
These third-party services may have their own terms and privacy policies.
Mercy's Crafts is not responsible for the independent policies, practices, availability, or performance of third-party services.
11. WEBSITE AVAILABILITY
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify the website for maintenance, updates, improvements, security reasons, or other operational needs.
12. PROHIBITED USES
You may not use our website or its content:
• For any unlawful purpose
• To violate applicable laws or regulations
• To infringe upon intellectual property rights
• To submit false or misleading information
• To interfere with the security or operation of the website
• To attempt to gain unauthorized access to systems or accounts
• To distribute malware or harmful code
• To engage in fraudulent activity
• To abuse promotions, discounts, or other offers
• To collect personal information from other users without authorization
We reserve the right to terminate access to our website or services if these Terms are violated.
13. DISCLAIMER
The information and materials provided through our website are provided for general informational and commercial purposes.
To the extent permitted by applicable law, Mercy's Crafts makes no warranties that the website will be uninterrupted, error-free, or completely accurate at all times.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Mercy's Crafts and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Mercy's Crafts and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or your misuse of our website or services.
16. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time.
When changes are made, the updated version will be posted on this page with a revised "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws applicable to Mercy's Crafts and the jurisdiction in which the business operates, without regard to conflict-of-law principles, except where applicable law provides otherwise.
18. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
19. ENTIRE AGREEMENT
These Terms, together with our other published policies, constitute the terms governing your use of our website and purchases from Mercy's Crafts, except where additional written terms apply.
20. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Mercy's Crafts
Email: hello.mercyscrafts@gmail.com
Phone: (919) 830-9239
Address:
1401 East Millbrook Rd
Raleigh, NC
United States